DHL is the German postal-delivery service....mostly for packages/bulk stuff. For me....it is the alternative to Amazon-delivery. I'm not saying I hate Amazon-delivery....but I have had enough poor situations....that I'm willing to accept DHL.
In my village, they added the 'boxes'....about 3 minutes walking from the house....there's a pick-up point. You show your smart-phone screen....a barcode, and a door pops open. It was advertised in the beginning....as easy. On my first trip over....it failed. My delivery eventually got reversed, and sent back.
I went to the local post office to quiz the gal there. She (being German)...admitted she knew almost nothing about the 'boxes', the barcode crap, or the tech involved. Not to openly be critical over German women, but I get the impression that 75-percent of them are tech-limited....meaning tech-crap barely works.
I would eventually find a YouTube video that explained everything in simplicity....oddly done by a Indian-guy.
So for a year or two....things worked with the 'boxes'. Then the next issue came up. They upgraded the App, and I wasted two-to-three hours....getting it to sync-up with the 'boxes'.
This past week, the wife (German) came to me....her packages are being sent to the 'boxes' and NO email comes from DHL to get her to pick up the stuff.
I thought....simple enough...log in and check on the account. Well...the App won't allow a log-in, without a pin number, and it refuses to send to the wife's email address.
Me? I thought....send a customer complaint. After three days....they (DHL) responded. Basically, they wanted her to call in....request a delete on her account, and start from scratch....whole new DHL account.
Yeah....as much as they convey this should be a simple task.....a simple App.....they prove over and over that it's prone to fail.