My wife brought up a German phrase today...'mini-burnout'.
I had to go and look up the problem. About five years ago....some Austrian doctors coined the term. (Report here)
What this involves? Well...when you hand some employee a task like mailing a package, or answering customer questions, or reacting to some unplanned task....they get 'freaked-out' (my term).
If you were born between 1984 and 1999.....you are more likely to have this 'problem'.
I probably wasted an hour reading over this odd topic.
Typically, it would be a problem that comes out of thin-air or some moment where you have to deal with angry customers/consumers.
Resolving this? Well....the wife says this is typically where people have to exit the office....smoke a cigarette and have some confidence-building session with a second person in the office.
Same problem at home? Well....I sat and pondered over this issue. If things were that bad....I'd have to sip five or six shots of booze.
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