The ARD folks (public TV, Channel One) did an interesting report today...talking over the German Post. Generally, if you bring up the Post.....a vast number of Germans will start up a conversation and let you know that they are dismayed by the operation and frustrated.
The German Federal Network Agency is the receiver of all these complain statistics. By their number....the number of complaints in 2018....is DOUBLE of what it was in 2017.
Packages aren't delivered on time.....you end up with your neighbor's letters in your box....waiting time at the post office has grown, etc.
But they note, it's not just the Post in serious issues.....but Hermes, DPD, etc. All of the delivery services are having customer complaints increase.
Poor opening hours? This is one of the complaints that people often come up with. A lot of the village operations are now limited.....opening at 9.....breaking for lunch for an hour, and shutting down by 5:30 PM.
This year, I sat in a class where the German instructor got into a long tirade about the mounting issues. She'd turned in the 3rd complaint of the year.....mostly due to package delivery issues. Last week, I had a delivery expected and there was a note in the box that it'd been 'delivered'. It was handed to ''Pegidi". Well....I have no such neighbor. An hour later, I'm opening the balcony door for the cat to 'roam' and here's the box laying there on the balcony floor (he'd thrown it there).
Why are the complaints mounting? I think part of this is Amazon's emergence into the market and people don't go and shop for their necessities. My son would tell you he has at least 25 deliveries a year now.
The problem here is that eventually the German politicians will stand up and think they need to fix things, and probably make it more expensive or a bigger mess.
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